Frequently Asked
Questions:
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Answers |
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Pre-Sales
Questions
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Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can
also cancel at any time (see the user acceptance policies
regarding this).
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How soon will my account be set up and ready for use?
Your account will be set up within 4 hours. Your site can be
uploaded to our servers immediately after receiving the
welcome e-mail, which will contain the IP address for your
account, plus the password for the username chosen during
signup. In fact, we recommend that clients start uploading
their site as soon as possible after setup is complete, so
that once domain transfer is completed, the site will be
available for use by your visitors.
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Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your
site is available for you to update anytime.
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Can you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
We can register .co.nz, .org.nz, and .net.nz names for
$44/year +GST, with you as the registrant. We can also assist
with registering other domains as well (fees for registering
other domains will vary by country). Please contact our sales
department if you require assistance in registering other
domain types.
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Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Earth
First customer, you are not completely satisfied with any of
our services, we will cancel your account and refund your
money for that month's service.
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I see some hosts offering "unlimited bandwidth". Why don't you
offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a certain
amount. We dispense with the fine print.
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Do you host Adult sites, warez sites or sites containing
illegal material?
No. Please see our for policies regarding this.
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Is my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental
back up and a monthly full backup. The full backups are placed
onto tapes and are stored for one month while the incremental
backups are stored onto disk and kept until the next full
backup is performed.
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How fast are your connections?
Our servers are located in RackSpace data centers in
Charlotte, Raleigh, Jacksonville, and Tampa. With Native LAN
at 10 Mb, 100 Mb, to gigabit Ethernet connectivity and
Burstable Bandwidth of up to 100 Mbps. The network is
monitored around the clock. All Peak 10 Data Centers are
engineered with multiple levels of security, uninterruptible
power, redundant HVAC systems, fire suppression, and
around-the-clock monitoring and management.
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What are your server specifications?
Current servers are lightening Quick Dual 1.4 GHz Pentium III
machines with 512 mb of RAM and 36 Gb SCSI drives.
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What types of payment do you accept?
We accept Cheques, Automatic Payment from New Zealand
Customers . International Customers can pay by Visa &
Mastercard By filingl in our secure online form.
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- How
do I transfer my site To Arkham Webworks Servers?
Step 1: Sign up with us just as if it was a new
account. When asked about
domain registration, answer that you are TRANSFERRING an
existing domain.
Step 2: Account activation is automatic and you
will receive an email from us stating that your account has
been set up and issuing your an account number and information
on accessing your account.
Step 3: Transfer your content and test your site on our
server with your Instant Access URL. You use the Instant
Access URL just like a domain name. For example, if we give
you an Instant Access URL of d372850.A65.arkhamwebworks.com,
you can put that number in a browser as
http://d372850.A65.arkhamwebworks.com to see what your pages
will look like on our server. Detail instructions will be
included in the sign up e-mail.
Step 4: Then e-mail a domain name transfer request to
the appropriate registrar company, the company that you
initially registered your domain name through. Use the Arkham
Webworks nameservers that are on the signup form when
transferring your domain name.
Arkham Webworks name servers:
-Primary DNS Server hostname: ns1.arkhamwebworks.com
-Secondary DNS Server hostname: ns2.arkhamwebworks.com
Step 5: Once you verify the transfer, the registrar
will point your domain name to our name server, and the rest
of the world will be able to access your new site on our
server with the domain name within hours. Please note: it
sometimes takes up to 24-72 hours for the registrar (i.e.
Network Solutions) changes to take place on all service
providers globally. You may experience people not viewing your
new site for this period.
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What do Autoresponders do and are they included?
An autoresponder is similar to an alias, but it also will
send an automatic reply back to the sender. Autoresponders are
included with all accounts and are configurable through the
control panel (mail administration)
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Technical
Questions
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I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8 characters please try
entering the first 8 characters when logging into your control
panel.
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How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com Outgoing mail
(SMTP) server: mail.yourdomain.com.
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I want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP
client to the Instant Access URL you were assigned when you
opened your account. After your domain is fully propagated
through the system, you can upload to ftp.yourdomain.com.
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What is the path to perl?
#!/usr/local/bin/perl The absolute path for CGI is:
/home/username/public_html/cgi-bin (the script you choose may
require the use of a trailing /, please check the installation
instructions).
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What is the path to send mail
/usr/sbin/sendmail
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,
located under the public_html folder, for your domain. Be sure
to follow the instructions for the script you are uploading
regarding setting permissions on the files and folders you
create, as they vary from script to script
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I uploaded my files, but I don't see my page?
In the public_html directory put your index.html, page, then
anyone going to domainname.com will still see that page This
is the order in which the web server looks for a page to put
up as the "home" page: public_html index.html index.html
index.cgi index.shtml index.html welcome.cgi welcome.html
index.htm Just delete the index.html file and anything after
it in this list will then come up automatically. Notice that "home.html"
is NOT on the list and so will not show up as your home page.
You would need to rename it.
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- How do I
get my email?
If you're
familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server: yourdomain.com
Outgoing mail (SMTP) server: yourdomain.com
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- Can I
check the web mail with out going through the Control panel?
Yes go to
http://mail.yourdomain.com
Login in with your complete e-mail address you@yourdomain.com
Enter your password
- Can I
check the my Statistics with out going through the Control
panel?
Yes you can check the Webalizer Stats here: http://yourdomain.com/webalizer/index.html
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Account and Billing Questions
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Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new
plan at any time. There is no set up fee for upgrading.
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How can I check/change my account information?
Log into your control panel.
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- How
do I cancel my Account?
You can cancel your account at any time by sending email to:
billing@arkhamwebworks.com There are no cancellation fees,
and no notice is required. Any fees paid to that point (unless
cancellation is made within 30 days of opening the account are
non-refundable. Please see our Acceptable Use Policy for
further information.
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Email
$3.95/mo
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Starter
$9.95/mo
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Bronze
$14.95/mo
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Silver
$19.95/mo
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Gold
$24.95/mo
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Platinum
$29.95/mo
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Webmaster
$34.95/mo
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5 MB |
30 MB |
60 MB |
110 MB |
210MB |
310MB |
510MB |
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50MB |
1.5 GIG |
3 GIG |
5 GIG |
6.5 GIG |
7 GIG |
8 GIG |
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$3.95 |
$9.95 |
$14.95 |
$19.95 |
$24.95 |
$29.95 |
$34.95 |
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No trial offer available |
30 days risk-free |
30 days risk-free |
30 days risk-free |
30 days risk-free |
30 days risk-free |
30 days risk-free |
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Email Only |
Starter |
Bronze |
Silver |
Gold |
Platinum |
Webmaster |
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Our
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